Contact OruiFlower
Welcome to Contact OruiFlower page. If you have any questions about ordering flowers, cakes, delivery times, addresses or payment for sending gifts to China, our support team is ready to assist you. We serve overseas customers around the world who want to send fresh bouquets and celebration cakes to family and friends in mainland China. You can reach us through multiple channels including WhatsApp, WeChat and email for fast replies.
How to Contact OruiFlower Support
We have prepared different contact methods to suit international customers. Our support team understands time zone differences, and we try our best to respond to messages as quickly as possible.
- WhatsApp: 8618589080755
- WeChat: oruiflowers
- Email: info@oruiflower.com
When you send us a message, please include your order number if you already placed an order. This helps us check your flower or cake delivery status quickly and answer your questions efficiently.
Common Reasons to Contact OruiFlower
Customers visit Contact OruiFlower for many different types of requests. Below are the most frequent inquiries we receive:
- Check order status and delivery schedule for flower delivery to China
- Modify delivery address, delivery date or add custom gift notes
- Ask about available flower types, cake flavours and pricing
- Request refund or compensation related to delivery issues
- Get help with payment problems or website checkout errors
- Wholesale and corporate bulk flower gift cooperation enquiries
Support Working Hours & Response Time
Our support team follows China local time. For urgent same-day delivery orders, please contact us as early as possible. We usually reply to emails within 24 hours. WhatsApp and WeChat messages get faster priority replies for urgent flower delivery matters.
Frequently Asked Questions
Can I change my delivery address after placing an order?
Yes, you can contact us to adjust the address before the florist starts preparing your bouquet. Once the flowers are out for delivery, address changes may no longer be possible.
What information should I prepare when I contact OruiFlower?
Please provide your order ID, recipient name, city and your question details. This will shorten our reply time and help us solve your problem faster.
To browse our flower and cake collections, visit our flower delivery to China page. If you want to learn more about our brand, read our About Us page.
What to Expect After You Contact OruiFlower
Once you send your message to our support team, we will review your request as soon as possible. If your inquiry relates to an existing flower or cake delivery order, please include your order ID so our team can quickly pull up your details. Our team handles many international orders each day, and providing clear information helps us respond faster and resolve your issues smoothly. For urgent same-day delivery requests, we recommend using WhatsApp for instant support, as email replies may take longer during peak seasons.
