Shipping policy
Welcome to OruiFlower Shipping Policy. This page explains our delivery terms for flower and cake orders delivered within mainland China. We serve overseas customers from US, UK, Australia and other regions. All bouquets and cakes are locally produced by partner florists and bakeries inside China, instead of being shipped internationally from abroad.
Delivery Service Area
OruiFlower provides flower and cake delivery service to most major cities across mainland China. Some remote counties and towns may not be available for same‑day service. You can check availability on product page before placing your order. We do not support delivery to Hong Kong, Macao and Taiwan for the time being.
Same‑Day Delivery Cut‑off Time
We support same‑day flower and cake delivery for most cities. To qualify for same‑day service, your order needs to be placed before our daily cut‑off hour. Orders submitted after cut‑off will be arranged for the next available delivery date. Public holidays may adjust the cut‑off time.
Delivery Time Window
We accept your preferred delivery time request such as morning, afternoon or evening. While we try our best to follow your selected time slot, we cannot guarantee an exact hour due to local traffic, florist workload and recipient availability. If the recipient cannot be reached at delivery time, local partner will try secondary contact according to your order note.
Order Changes Before Shipping
You may request to adjust delivery date, recipient address or add gift notes before local florist or bakery starts preparing your goods. Once production has begun, changes may no longer be possible. If you need to adjust your order, please contact our support team with your order ID as early as possible.
Circumstances Beyond Our Control
We cannot take responsibility for delivery delays caused by wrong recipient address, unreachable recipient phone number, severe weather, large‑scale festival peak order volume or local traffic control. We will keep you updated if such unexpected situations happen.
Frequently Asked Questions
Can you deliver flowers to small county‑level towns in China?
Delivery availability varies by location. Please check product page or contact support to confirm whether your target town can receive flower and cake delivery.
What happens if the recipient is not at home during delivery?
Our local partner will attempt to contact the recipient by phone. Delivery may be rescheduled if the person cannot be reached.
Can I specify an exact delivery hour for my gift?
We accept time‑window requests (morning / afternoon / evening), but exact one‑hour time cannot be fully guaranteed due to local real‑world conditions.
If you want to learn about our return rules, please visit our Refund & Return Policy. For customer help, go to our Contact Us page.
Flower delivery range：
| Province | City |
| Beijing（北京） | Beijing（北京） |
| Shanghai(上海) | Shanghai(上海) |
| Tianjin（天津） | Tianjin（天津） |
| Chongqin(重庆) | Chongqin(重庆) |
| GuangDong(广东) | Guangzhou, Shenzhen, Shaoguan, Zhuhai, Shantou, Foshan, Jiangmen, Zhanjiang, Maoming, Zhaoqing, Huizhou, Meizhou, Shanwei, Heyuan, Yangjiang, Qingyuan, Dongguan, Zhongshan, Chaozhou, Jieyang, Yunfu广州，深圳，韶关，珠海，汕头，佛山，江门，湛江，茂名，肇庆，惠州，梅州，汕尾，河源，阳江，清远，东莞，中山，潮州，揭阳，云浮 |
| Hebei（河北） | Shijiazhuang, Tangshan, Qinhuangdao, Handan, Xingtai, Baoding, Zhangjiakou, Chengde, Cangzhou, Langfang, Hengshui石家庄，唐山，秦皇岛，邯郸，邢台，保定，张家口，承德，沧州，廊坊，衡水 |
| Shanxi（山西） | Taiyuan, Datong, Yangquan, Changzhi, Jincheng, Shuozhou, Jinzhong, Yuncheng, Xinzhou, Linfen, Luliang太原，大同，阳泉，长治，晋城，朔州，晋中，运城，忻州，临汾，吕梁 |
| Inner Mongolia（内蒙古） | Hohhot, Baotou, Wuhai, Tongliao, Ordos, Hulunbuir, Bayannaoer, Ulanchabu, Xing’an League, Xilin Gol League, Alxa League呼和浩特，包头，乌海，通辽，鄂尔多斯，呼伦贝尔，巴彦淖尔，乌兰察布，兴安盟，锡林郭勒盟，阿拉善盟 |
| Liaoning（辽宁） | Shenyang, Dalian, Anshan, Fushun, Benxi, Dandong, Jinzhou, Yingkou, Fuxin, Liaoyang, Panjin, Tieling, Chaoyang, Huludao沈阳，大连，鞍山，抚顺，本溪，丹东，锦州，营口，阜新，辽阳，盘锦，铁岭，朝阳，葫芦岛 |
| Jilin（吉林） | Changchun, Jilin, Siping, Liaoyuan, Tonghua, Baishan, Songyuan, Baicheng, Yanbian Korean Autonomous Prefecture长春，吉林，四平，辽源，通化，白山，松原，白城，延边朝鲜族自治州 |
| Heilongjiang（黑龙江） | Harbin, Qiqihar, Jixi, Hegang, Shuangyashan, Daqing, Yichun, Jiamusi, Qitaihe, Mudanjiang, Heihe, Suihua, Daxinganling哈尔滨，齐齐哈尔，鸡西，鹤岗，双鸭山，大庆，伊春，佳木斯，七台河，牡丹江，黑河，绥化，大兴安岭 |
| Jiangsu（江苏） | Nanjing, Wuxi, Xuzhou, Changzhou, Suzhou, Nantong, Lianyungang, Huaian, Yancheng, Yangzhou, Zhenjiang, Taizhou, Suqian南京，无锡，徐州，常州，苏州，南通，连云港，淮安，盐城，扬州，镇江，泰州，宿迁 |
| Zhejiang（浙江） | Hangzhou, Ningbo, Wenzhou, Jiaxing, Huzhou, Shaoxing, Jinhua, Quzhou, Zhoushan, Taizhou, Lishui杭州，宁波，温州，嘉兴，湖州，绍兴，金华，衢州，舟山，台州，丽水 |
| Anhui（安徽） | Hefei, Wuhu, Bengbu, Huainan, Ma’anshan, Huaibei, Tongling, Anqing, Huangshan, Chuzhou, Fuyang, Suzhou, Lu’an, Bozhou, Chizhou, Xuancheng合肥，芜湖，蚌埠，淮南，马鞍山，淮北，铜陵，安庆，黄山，滁州，阜阳，宿州，六安，亳州，池州，宣城 |
| Fujian（福建） | Fuzhou, Xiamen, Putian, Sanming, Quanzhou, Zhangzhou, Nanping, Longyan, Ningde福州，厦门，莆田，三明，泉州，漳州，南平，龙岩，宁德 |
| Jiangxi（江西） | Nanchang, Jingdezhen, Pingxiang, Jiujiang, Xinyu, Yingtan, Ganzhou, Ji’an, Yichun, Fuzhou, Shangrao南昌，景德镇，萍乡，九江，新余，鹰潭，赣州，吉安，宜春，抚州，上饶 |
| Shandong（山东） | Jinan, Qingdao, Zibo, Zaozhuang, Dongying, Yantai, Weifang, Jining, Taian, Weihai, Rizhao, Laiwu, Linyi, Dezhou, Liaocheng, Binzhou, Heze济南，青岛，淄博，枣庄，东营，烟台，潍坊，济宁，泰安，威海，日照，莱芜，临沂，德州，聊城，滨州，菏泽 |
| Henan（河南） | Zhengzhou, Kaifeng, Luoyang, Pingdingshan, Anyang, Hebi, Xinxiang, Jiaozuo, Puyang, Xuchang, Luohe, Sanmenxia, Nanyang, Shangqiu, Xinyang, Zhoukou, Zhumadian, Jiyuan郑州，开封，洛阳，平顶山，安阳，鹤壁，新乡，焦作，濮阳，许昌，漯河，三门峡，南阳，商丘，信阳，周口，驻马店，济源 |
| Hubei（湖北） | Wuhan, Huangshi, Shiyan, Yichang, Xiangyang, Ezhou, Jingmen, Xiaogan, Jingzhou, Huanggang, Xianning, Suizhou, Enshi, Xiantao, Qianjiang, Tianmen, Shennongjia武汉，黄石，十堰，宜昌，襄阳，鄂州，荆门，孝感，荆州，黄冈，咸宁，随州，恩施，仙桃，潜江，天门，神农架 |
| Hunan（湖南） | 长沙，株洲，湘潭，衡阳，邵阳，岳阳，常德，张家界，益阳，郴州，永州，怀化，娄底，湘西Changsha, Zhuzhou, Xiangtan, Hengyang, Shaoyang, Yueyang, Changde, Zhangjiajie, Yiyang, Chenzhou, Yongzhou, Huaihua, Loudi, Xiangxi |
| Guangxi（广西） | 南宁，柳州，桂林，梧州，北海，防城港，钦州，贵港，玉林，百色，贺州，河池，来宾，崇左Nanning, Liuzhou, Guilin, Wuzhou, Beihai, Fangchenggang, Qinzhou, Guigang, Yulin, Baise, Hezhou, Hechi, Laibin, Chongzuo |
| Hainan（海南） | Haikou, Sanya海口，三亚 |
| Sichuan（四川） | Chengdu, Zigong, Panzhihua, Luzhou, Deyang, Mianyang, Guangyuan, Suining, Neijiang, Leshan, Nanchong, Meishan, Yibin, Guang’an, Dazhou, Ya’an, Bazhong, Aba, Ganzi, Liangshan成都，自贡，攀枝花，泸州，德阳，绵阳，广元，遂宁，内江，乐山，南充，眉山，宜宾，广安，达州，雅安，巴中，阿坝，甘孜，凉山 |
| Guizhou（贵州） | Guiyang, Liupanshui, Zunyi, Anshun, Bijie, Tongren, Qianxi, Qiandong, Qiannan贵阳，六盘水，遵义，安顺，毕节，铜仁，黔西，黔东，黔南 |
| Yunnan（云南） | 昆明，曲靖，玉溪，保山，昭通，丽江，普洱，临沧，楚雄，红河，文山，西双版纳，大理，德宏，怒江，迪庆Kunming, Qujing, Yuxi, Baoshan, Zhaotong, Lijiang, Pu’er, Lincang, Chuxiong, Honghe, Wenshan, Xishuangbanna, Dali, Dehong, Nujiang, Diqing |
| Xizang（西藏） | Lhasa, Xigaze, Qamdo, Nyingchi, Shannan, Nagqu, Ali拉萨，日喀则，昌都，林芝，山南，那曲，阿里 |
| Shaanxi（陕西） | Xi’an, Tongchuan, Baoji, Xianyang, Weinan, Yan’an, Hanzhong, Yulin, Ankang, Shangluo西安，铜川，宝鸡，咸阳，渭南，延安，汉中，榆林，安康，商洛 |
| Gansu（甘肃） | Lanzhou, Jinchang, Baiyin, Tianshui, Wuwei, Zhangye, Pingliang, Jiuquan, Qingyang, Dingxi, Longnan, Linxia兰州，金昌，白银，天水，武威，张掖，平凉，酒泉，庆阳，定西，陇南，临夏 |
| Qinghai（青海） | Xining, Haidong, Haibei, Huangnan, Hainan, Guoluo, Yushu, Haixi西宁，海东，海北，黄南，海南，果洛，玉树，海西 |
| Ningxia（宁夏） | Yinchuan, Shizuishan, Wu Zhong, Zhongwei银川，石嘴山，吴忠，中卫 |
| Xinjiang（新疆） | Urumqi, Karamay, Turpan, Hami, Changji, Bortala Mongolia, Bayingoleng Mongolia, Aksu, Kizilsu Kirgiz, Kashgar, Hotan, Yili, Tacheng, Altai, Shihezi, Alar, Tumushuk , Wujiaqu, Beitun, Tiemenguan, Shuanghe, Kekedala, Kunyu乌鲁木齐，克拉玛依，吐鲁番，哈密，昌吉，博尔塔拉蒙古，巴音郭楞蒙古，阿克苏，克孜勒苏柯尔克孜，喀什，和田，伊犁，塔城，阿勒泰，石河子，阿拉尔，图木舒克，五家渠，北屯，铁门关，双河，可克达拉，昆玉 |
